Privacy Policy | NOCdirect

1. Who We Are

NOCdirect — 1250 Technology Drive, Suite 400, Dallas, TX 75201, United States. Email: info@nocdirect.net · Phone: +1 (214) 555-0192

2. Information We Collect

We collect personal information you provide directly through our website forms, including your name, business email address, phone number, company name, and inquiry details. We also automatically collect certain technical data when you visit our site, such as your IP address, browser type, pages viewed, and session duration via cookies and server logs.

3. How We Use Your Information

To respond to consultation requests and provide service proposals
To deliver and manage contracted NOC and IT services
To send relevant service updates and industry communications (with your consent)
To improve our website and services through anonymised analytics
To comply with applicable U.S. laws and contractual obligations

4. Cookies

We use essential cookies necessary for site operation, analytics cookies to understand how visitors use our site, and marketing cookies only with your explicit consent. You can manage your preferences at any time via the "Cookie Settings" link in the footer.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party vendors (web hosting, CRM, email delivery, analytics) under strict data processing agreements. We may disclose data as required by U.S. federal or state law, court order, or regulatory authority.

6. Data Retention

Contact and inquiry data is retained for 3 years. Service contract and billing records are retained for 7 years in accordance with applicable accounting and tax regulations. You may request deletion subject to legal retention obligations.

7. Your Rights

Right to access personal data we hold about you
Right to correction of inaccurate or incomplete data
Right to deletion of your data (subject to legal obligations)
Right to opt out of marketing communications at any time
California residents may have additional rights under CCPA

To exercise any rights, contact: info@nocdirect.net

8. Data Security

We implement industry-standard technical and organisational security measures including encryption in transit, access controls, and regular security assessments. NOCdirect maintains SOC 2 Type II certification, demonstrating our commitment to data security.

9. Third-Party Links

Our website may link to third-party platforms or resources. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be indicated by an updated date at the top of this page. Continued use of the website after changes constitutes acceptance.

11. Contact Us

NOCdirect
1250 Technology Drive, Suite 400, Dallas, TX 75201
info@nocdirect.net · +1 (214) 555-0192